Home » Volaris Psychiatric Service Dog and Emotional Support Animal Policy guide

Volaris Psychiatric Service Dog and Emotional Support Animal Policy guide

Published on May 17, 2024 by Darren Jorgensen
At Volaris, passengers traveling with their Psychiatric Service Dogs and Emotional Support Animals (ESA) are subject to certain conditions and guidelines. They must provide several pieces of documentation, and the animal must meet certain requirements outlined in the Volaris pet policy.
You have to go through their pet policy to make a more informed decision. Don’t worry, we can guide you so you can fly with your pet on Volaris Airlines without any hassles.

Key Points:

  • According to the Volaris service dog policy, psychiatric service dogs are allowed to travel.
  • According to the Volaris ESA policy, emotional support animals can travel.
  • Both animals are free from pet fees.
  • You need certain documents, including a PSD letter for a psychiatric service dog and an ESA letter for an emotional support animal.
  • Both letters can easily be accessed through Fast ESA Letter.
volaris esa and psd policy

Does Volaris Airlines Allow Psychiatric Service Dogs To Fly?

You are entitled to travel with a service animal at no additional cost. It is your responsibility to comply with the documents and restrictions a service animal must comply with while visiting different countries within each country of your reservation.

What Document Do You Need To Travel With Your Psychiatric Service Dog?

  • A rabies vaccination record. The vaccine’s validity can be 1, 2, or 3 years.
  • You should present your service dog’s health certificate from your vet. The certificate should mention the animal’s health status. To prove your health certificate is original, it must be on the vet’s official letterhead. Also, the letter must be no older than five days before the flight.
  • You must submit the Volaris pet transportation form.
  • Remember, a transportation form is NOT required for flights to or from the United States. Instead, you only need to provide the U.S. DOT Form.
  • When traveling from Mexico to Central America, make sure to have both the original and a copy of the animal health certificate for export issued by SAGARPA/SENASICA.
  • If you are traveling from Colombia, you must also present a Sanitary Inspection Certificate (CIS) issued by the Colombian Agricultural Institute (ICA).
  • A PSD letter to verify your need for a psychiatric service dog.

What is A PSD Letter, and How Do I Get it?

A PSD letter is an official document signed by a healthcare professional stating that psychiatric service dogs are part of your treatment plan. To obtain one, you must connect with a state-licensed mental health professional. After they conduct a thorough evaluation, they will approve your request (based on the evaluation results) and then write a PSD Letter. This Letter allows your PSD to accompany you everywhere. They will check the clinical status of your mental illness. Once approved, you will get your Psychiatric service dog letter.

Is An Emotional Support Animal Allowed To Fly?

Volaris Airlines allows emotional support animal to fly with its owner free of charge. However, this luxury of flying with an emotional support animal is only available on the following routes:

  • Within Mexico
  • From Mexico to Central America
  • From Central America to Mexico
  • From Mexico to South America
  • From South America to Mexico
  • Within Central America
  • Within South America
  • From Central America to South America
  • From South America to Central America

What Documents Do Volaris Require to Fly With An ESA?

Volaris emotional support animal policy requires you to complete a few documents, including:

  • You must present a vaccination card indicating the initial administration of a rabies vaccine or the most recent booster dose. The card should be valid for up to three years.
  • Your ESA must also have completed deworming treatment recently (no more than six months before the date of return).
  • Health certificate
    • It must state that your ESA is healthy for traveling.
    • It must also be on the doctor’s official letterhead and dated fewer than five days before the flight date.
  • You must sign the pet transportation forms.
  • If your flights are from Mexico to Central America, you must present the original and a copy of the Animal Health Certificate issued by SAGARPA/SENASICA.
  • If you are traveling from Colombia, you must also present a Certificate of Sanitary Inspection (CIS) issued by the Colombian Agricultural Institute (ICA) for your emotional support animal.
  • An emotional support animal letter.

What Is The ESA Letter, And How Do You Get It?

An ESA letter is a standalone document signed by a licensed mental health professional stating that your pet is a part of your ongoing treatment and is benefiting you in overcoming your mental or emotional disability.
The first step to getting a legitimate ESA letter is to book an appointment with a professional. They will evaluate your medical condition and the need for an ESA letter. You will receive your letter after approval.

Which Type Of Animal Is Allowed Under the Volaris Policy For Pets?

  • Dogs as service animals
  • Dogs and cats as emotional support animals.

How To Take Your Psychiatric Service Dog Or Emotional Support Animal On Volaris?

When booking your travel with Volaris Airlines, you must inform the airline that you have an ESA or PSD to accompany you. This should be done at least 48 hours before your departure so that necessary arrangements can be made.

What Are The Carrier Or Kennel Requirements?

The maximum allowed pet carrier requirements are as follows:

  • 44 cm long
  • 30 cm wide
  • 19 cm high or
  • (17.5 x 12 x 7.5 inches).
  • Your pet must be able to move within the carrier.
  • Your pet carrier must be made of fabric, sturdy plastic carriers, or bubble backpacks.
  • Your animal may leave the carrier during the flight.
  • Your animal should not leave the carrier during take-off and landing.
Pet carrier requirements

Are There Any Breed Restrictions On Volaris Pet Travel Policy?

Volaris is one of the most pet-friendly airlines. However, the airlines pose a limitation of a few animal breeds considering the safety of fellow passengers. They do not recommend air travel for:

  • Brachycephalic breeds.
  • Small breeds.
  • Aggressive or dangerous breeds.

Should the animal you are trying to onboard fall within any of the above-mentioned categories, you should pass this information to the airlines beforehand. The airline may check the risk factors involved before permitting animals of the below-mentioned families.

  • Affenpinscher
  • Akita Inu
  • American Staffordshire Terrier
  • Anatolian Shepherd
  • Australian Silky Terrier
  • Beagle
  • Bichon Frise
  • Boston Terrier
  • Boxer (all breeds)
  • Brazilian Mastiff
  • Brussels Griffon
  • Bulldog
  • Cane Corso
  • Chihuahua (all breeds)
  • Chow Chow
  • Dachshund (wiener dog).
  • Doberman
  • Dogue de Bordeaux
  • English Toy Spaniel
  • French Poodle
  • Japanese Chin
  • Lhasa Apso
  • Mastiff
  • Pekinese
  • Pit Bull
  • Presa Canario
  • Pug (all breeds)
  • Rottweiler
  • Schnauzer
  • Sharpei
  • Shih Tzu
  • Staffordshire Bull Terrier
  • Tibetan Spaniel
  • Tosa Inu.
  • Toy Fox Terrier
  • Yorkshire Terrier

Cat breeds:

  • Burmese
  • Exotic Shorthair
  • Himalayan
  • Persian.

Tips For Flying With An ESA or PSD On Volaris Airlines

  • Be sure to label your kennel or carrier with your information and that of your animal.
  • Do not sedate or cloak your pet.
  • Do not add food items inside the kennel.
  • Read the Volaris pet policy before booking tickets.
  • Feed your pet about four hours before the trip.
  • Ensure that your pet is properly hydrated before the flight.
  • Arrive early at the airport to complete the necessary check-in procedures for your pet.
  • Make sure your pet is comfortable. Provide your pet with comfort items, such as their favorite toys, to help reduce stress during the flight.
  • If your service dog is vaccinated for the first time, you should have a 30-day travel gap.
  • For dogs 15 months of age or older, a current rabies booster dose is required before flying without waiting 30 days.
  • Additionally, your service dog must have been dewormed recently (a maximum of six months before the return date)
  • Read volaris baggage fees carefully.

Bottom Line

Volaris airlines pet policy is simple to follow. A psychiatric service dog and emotional support animal can fly with you on Volaris Airlines. However, your service animal must be a dog, and your ESA must be a dog or cat. Some dog breeds are restricted by Volaris, such as the Akita Inu, Beagle, Bulldog, Doberman, and more. You must submit some documents, such as a vaccination card, health certificate, Psychiatric service dog letter, or ESA letter, to travel with your pet. For a hassle-free traveling experience on Volaris, you must consider some tips from experts, such as labeling your kennel with your name, not sedating your animal, not adding food items inside the kennel, and more.

Posted in: Airline Guide

About the Author

Patricia Thompson
Darren Jorgensen
Darren M. Jorgensen has a fondness for all animals, though dogs especially, have a huge home in his heart. He enjoys quilting, making handcrafted soap and bodyworks and anything that produces practical products. Jorgensen lives with his own service dog who doubles as an Emotional Support Animal. He gets it.


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Looking To Apply For An Emotional Support Animal Letter?

1. Create an account and schedule your appointment.

2. Join the video/audio call consultation with the doctor.

3. Get approved and receive your ESA Letter.

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