Volaris Airlines PSD and Emotional Support Animal Policy Guide.

• Service Dog Policy: Psychiatric service dogs (PSDs) are allowed to fly with their owners on Volaris Airlines.
• ESA Policy: Emotional support animals are also permitted on certain routes.
• Fee Waivers: Both ESAs and PSDs travel free of pet fees.
• Documentation: Required documents include a PSD letter for psychiatric service dogs or an ESA letter for emotional support animals.

Documents such as these letters can be easily obtained through reputable providers like Fast ESA Letter.

Here’s a list of essential documents required for flying with a PSD on Volaris Airlines:

• A rabies vaccination record. The vaccine’s validity can be 1, 2, or 3 years.
• You should present your service dog’s health certificate from your vet. The certificate should mention the animal’s health status. To prove your health certificate is original, it must be on the vet’s official letterhead. Also, the letter must be no older than five days before the flight.
• You must submit the Volaris pet transportation form.
• Remember, a transportation form is NOT required for flights to or from the United States. Instead, you only need to provide the U.S. DOT Form.
• When traveling from Mexico to Central America, make sure to have both the original and a copy of the animal health certificate for export issued by SAGARPA/SENASICA.
• If you are traveling from Colombia, you must also present a Sanitary Inspection Certificate (CIS) issued by the Colombian Agricultural Institute (ICA).
• A PSD letter to verify your need for a psychiatric service dog.

A PSD letter is an official document signed by a healthcare professional that states a psychiatric service dog is part of your treatment plan. To obtain one, connect with a licensed mental health professional, who will assess your mental health and approve a PSD letter if appropriate. This document is essential for ensuring your PSD can travel with you on Volaris Airlines.

Volaris Airlines allows emotional support animals to fly with their owner free of charge. However, this luxury of flying with an emotional support animal is only available on the following routes:

• Within Mexico
• From Mexico to Central America
• From Central America to Mexico
• From Mexico to South America
• From South America to Mexico
• Within Central America
• Within South America
• From Central America to South America
• From South America to Central America

Volaris emotional support animal policy requires you to complete a few documents, including:

• You must present a vaccination card indicating the initial administration of a rabies vaccine or the most recent booster dose. The card should be valid for up to three years.
• Your ESA must also have completed deworming treatment recently (no more than six months before the date of return).
• Health certificate
  • It must state that your ESA is healthy for traveling.
  • It must also be on the doctor’s official letterhead and dated fewer than five days before the flight date.
• You must sign the pet transportation forms.
• If your flights are from Mexico to Central America, you must present the original and a copy of the Animal Health Certificate issued by SAGARPA/SENASICA.
• If you are traveling from Colombia, you must also present a Certificate of Sanitary Inspection (CIS) issued by the Colombian Agricultural Institute (ICA) for your emotional support animal.
• An emotional support animal letter.

An ESA letter is a standalone document signed by a licensed mental health professional stating that your pet is a part of your ongoing treatment and is benefiting you in overcoming your mental or emotional disability.
The first step to getting a legitimate ESA letter is to book an appointment with a professional. They will evaluate your medical condition and the need for an ESA letter. You will receive your letter after approval.

• Service Animals: Only dogs qualify as psychiatric service dogs on Volaris.
• Emotional Support Animals: Both dogs and cats are accepted as ESAs on eligible Volaris routes.

• 44 cm long x 30 cm wide x 19 cm high or (17.5 x 12 x 7.5 inches).
• Your pet must be able to move within the carrier.
• Your pet carrier must be made of fabric, sturdy plastic carriers, or bubble backpacks.
• If traveling in an approved carrier: The animal must remain fully enclosed inside the carrier for the entire flight. The carrier should remain securely closed and zipped at all times, including during takeoff, landing, and while onboard.
• If traveling on a leash or harness: The animal must remain under the handler’s control and stay within their designated foot space throughout the journey.
• Seat and aisle restrictions: Animals are not permitted to sit on passenger seats, extend into the aisle, block emergency pathways, or move freely around the cabin.
• During critical flight phases: Airlines may require animals to remain securely positioned during takeoff, landing, taxiing, and whenever instructed by cabin crew for safety reasons.

Volaris is one of the most pet-friendly airlines. However, the airlines pose a limitation of a few animal breeds considering the safety of fellow passengers. They do not recommend air travel for:

• Brachycephalic (Flat-Faced) Breeds: Unlike many airlines that restrict snub-nosed animals, Volaris generally permits brachycephalic breeds, including flat-faced dogs and cats, to travel in the cabin when they meet applicable travel requirements. This may include signing an airline liability waiver acknowledging the increased respiratory risks associated with air travel for these breeds.
• Small Breeds: Volaris does not impose blanket restrictions solely because an animal belongs to a small breed. Eligibility is generally based on compliance with carrier size limits, behavior standards, and cabin requirements rather than breed size alone.
• Aggressive or Dangerous Behavior: Volaris may refuse transport to any animal displaying aggressive, disruptive, or unsafe behavior, including growling, snapping, biting, or inability to remain under control regardless of breed or service status.
• Health and Safety Considerations: Airlines may deny boarding if an animal appears ill, distressed, or unable to travel safely, even if it otherwise meets breed or documentation requirements.

If the animal you are trying to onboard falls within any of the above-mentioned categories, you have to pass this information to the airlines beforehand. The airline may check the risk factors involved before permitting animals of the below-mentioned families.

• Affenpinscher
• Akita Inu
• American Staffordshire Terrier
• Anatolian Shepherd
• Australian Silky Terrier
• Beagle
• Bichon Frise
• Boston Terrier
• Boxer (all breeds)
• Brazilian Mastiff
• Brussels Griffon
• Bulldog
• Cane Corso
• Chihuahua (all breeds)
• Chow Chow
• Dachshund (wiener dog).
• Doberman
• Dogue de Bordeaux
• English Toy Spaniel
• French Poodle
• Japanese Chin
• Lhasa Apso
• Mastiff
• Pekinese
• Pit Bull
• Presa Canario
• Pug (all breeds)
• Rottweiler
• Schnauzer
• Sharpei
• Shih Tzu
• Staffordshire Bull Terrier
• Tibetan Spaniel
• Tosa Inu.
• Toy Fox Terrier
• Yorkshire Terrier

Cat breeds:

• Burmese
• Exotic Shorthair
• Himalayan
• Persian.

• Be sure to label your kennel or carrier with your information and that of your animal.
• Do not sedate or cloak your pet.
• Do not add food items inside the kennel.
• Read the Volaris pet policy before booking tickets.
• Feed your pet about four hours before the trip.
• Ensure that your pet is properly hydrated before the flight.
• Arrive early at the airport to complete the necessary check-in procedures for your pet.
• Make sure your pet is comfortable. Provide your pet with comfort items, such as their favorite toys, to help reduce stress during the flight.
• If your service dog is vaccinated for the first time, you should have a 30-day travel gap.
• For dogs 15 months of age or older, a current rabies booster dose is required before flying without waiting 30 days.
• Additionally, your service dog must have been dewormed recently (a maximum of six months before the return date)
• Read volaris baggage fees carefully.