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United Airlines ESA and Service Dog Policy Guide.

​United Airlines no longer accepts emotional support animals (ESAs) as service animals; they must travel as pets in carriers and are subject to standard pet fees. However, trained psychiatric service dogs (PSDs) are permitted to fly in the cabin at no additional cost. Passengers must submit the required U.S. Department of Transportation forms at least 48 hours before departure.
Published
May 10, 2024
Last Updated
June 11, 2026
dr. perry payne

Medical Context Reviewed By:
Dr. Perry Payne
Perry W. Payne, Jr., MD, JD, MPP

dr. perry payne
Legal Accuracy Reviewed by:
Dr. Perry Payne
Attorney & Physician with expertise in health law and disability policy
Prince Sharma
Author
Prince Sharma
Lead Content Strategist and Editorial Director

Traveling with an emotional support animal or psychiatric service dog on United Airlines can be challenging, especially if it’s your first time. However, knowing United Airlines’ pet policy in advance can help you avoid potential issues. This guide covers everything you need to know to make your journey with your animal companion as smooth as possible.

united airlines esa and psychiatric service dog policy

Key Points

  • United Airlines emotional support animal policy: Emotional support animals are considered pets and are subject to United Airlines’ pet policy.
  • United Airlines psychiatric service dog requirements: Psychiatric service dogs (PSD) can travel in the cabin free of charge if specific documentation is completed.
  • Required documentation: DOT forms for PSDs must be completed and can be submitted online.
  • Restrictions: The U.S. government has discontinued allowing dogs from certain high-risk rabies countries, including service dogs.
  • Accepted animals: Only dogs and cats are permitted on United Airlines flights.

United Airlines Service Animal Policy Overview

Does United Airlines Accept Psychiatric Service Dogs?

Yes, United Airlines allows trained psychiatric service dogs to travel with passengers in the aircraft cabin. Your service dog must be at least four months old and trained to perform tasks directly related to your disability. United Airlines allows up to two service dogs per passenger for free. Any additional animal will be treated as a pet under the standard pet policy.

Documentation Required for Service Dogs on United Airlines

To travel with a psychiatric service dog, United Airlines requires passengers to submit the following forms:

  • Department of Transportation (DOT) Service Animal Air Transportation Form
  • Service Animal Relief Attestation Form (for flights over 8 hours)
  • Psychiatric Service Dog (PSD) Letter from a licensed mental health professional, confirming the need for a PSD.

You can complete and submit these forms through your MileagePlus account or bring them for verification at the airport.

What Is a PSD Letter, and How Can You Get One?

A Psychiatric Service Dog (PSD) letter is an official document from a licensed mental health professional verifying that a person has been diagnosed with a qualifying psychiatric condition and requires a service dog as part of their treatment.

To obtain a PSD letter, you’ll first need to consult a qualified healthcare professional who can assess your situation and determine if a service animal would benefit you. If your condition warrants a service dog, the professional will issue a PSD letter.

Fast ESA Letter offers a straightforward way to obtain a PSD letter through online consultations with licensed mental health professionals. They provide convenient, legally compliant PSD letters that meet federal regulations, ensuring you have the documentation you need to travel with your psychiatric service dog on United Airlines.

How Can I Fly With My Psychiatric Service Dog On United Airlines?

You have two options for adding a service animal to your travel with United Airlines:

  • When booking your ticket, check the service animal option when entering your traveler information.
  • After booking your ticket, select the option to add a service animal when viewing your trip.

You need to call the Airlines for

  • International flights
  • Hawaii flights
  • Guam flights

Why Is a PSD Letter Important During Your Travel?

Even though United Airlines does not require passengers to show a PSD letter under the current DOT rules, having one can still be beneficial when traveling with a psychiatric service dog. It offers professional documentation of your needs related to your disability and can support your request for accommodations if any queries or issues arise.

A PSD letter from a licensed mental health professional also gives you added confidence and peace of mind throughout your journey. While the required DOT forms confirm your service dog’s eligibility for air travel, a PSD letter serves as additional verification of your need for the animal.

CDC Regulations for High-Risk Rabies Countries

Dogs traveling into the U.S. from high-risk rabies countries, including countries such as Colombia, Brazil, and India, are not banned from entry, but they must comply with strict CDC import requirements. When a service dog travels from one of these nations on a United Airlines flight, the dog needs to:

  • Be at least 6 months old
  • Have an ISO-compatible microchip implanted before rabies vaccination
  • Have a completed CDC Dog Import Form receipt that matches the arrival airport listed for entry into the U.S.
  • Present a valid Certification of U.S.-Issued Rabies Vaccination form endorsed by the USDA before departure if previously vaccinated in the U.S.

If the service dog received its rabies vaccination outside the U.S., it must enter through an approved airport with a CDC-registered Animal Care Facility and may require a pre-booked reservation for inspection or quarantine procedures.
Because international animal import rules can change, travelers should review the latest CDC requirements and United Airlines guidelines before departure.

United Airlines Emotional Support Animal Policy

United Airlines no longer provides special accommodations for emotional support animals (ESAs). They are considered pets and are subject to the pet travel fee of $125 each way. If your ESA is a dog or cat, it may travel in the cabin, provided you follow United Airlines’ pet carrier requirements.

United Airlines Pet Travel Fees

Because United Airlines no longer recognizes emotional support animals (ESAs) as service animals, ESAs must travel under the airline’s standard pet policy and follow all applicable pet travel rules.

  • Fee: $150 each way, plus an additional $125 fee for domestic layovers longer than 4 hours
  • Eligible Species: Limited to domesticated dogs and cats only
  • Cabin Requirement: Pets must remain fully inside an airline-approved hard-sided or soft-sided carrier that fits underneath the seat in front of you throughout the flight

Passengers traveling with ESAs should also review United Airlines’ carrier size requirements, pet capacity limits, and route restrictions before booking, as availability for in-cabin pets may be limited.

Do I Need To Provide United Airlines Health Certificate For Pets?

When flying abroad, you have to present rabies and health certifications in accordance with United Airlines’ pet policy. The vaccines against rabies must be finished at least 28 days prior to travel to the United States.
You need to have a pet health certificate with the following details if you’re going inside the United States:

  • Name, phone number, and address.
  • Specifics about your animal companion, like breed, color, age, sex, and patterns.
  • Names, dates of issuance, and expiration dates of recent vaccines are mentioned.

Pet carrier requirements on United Airlines

  • Hard-sided carriers: Length 17.5” x Width 12” x Height 9” (44 cm x 30 cm x 22 cm).
  • Soft-sided carriers: Length 18” x Width 11” x Height 11” (45 cm x 27 cm x 27 cm).

Your pet must remain inside the carrier, secured under the seat in front of you.

Conclusion

Travelers can be well-prepared and confident by understanding the distinctions in United Airlines’ emotional support animal policy, service dog requirements, and pet travel fees. Remember to gather all necessary documentation, including the DOT forms, PSD letter, and health certificates. For those traveling with pets, following the United Airlines pet policy—including approved pet carriers and seating arrangements—will help avoid surprises at check-in. With careful planning, your journey with your furry companion on United Airlines can be comfortable and convenient.

Frequently Asked Questions

Can Emotional Support Animals Travel For Free On United Airlines?

No, United Airlines treats emotional support animals as pets. They are subject to the $125 pet travel fee.

Does United Airlines Require A PSD Letter?

Yes, having a PSD letter from a licensed mental health professional is recommended to verify your need for a psychiatric service dog.

What Breeds Are Allowed As Psychiatric Service Dogs On United Airlines?

United Airlines permits any breed of trained psychiatric service dogs, provided they meet the airline’s behavior and health standards.

What Are United Airlines’ Rules For Pet Seating?

Pets are not allowed in the following seats:

  • Emergency exit rows
  • United Premium Plus seats
  • The front row of each cabin

Is There Any United Airlines Emotional Support Animal Policy?

After the amendment to United Airlines ESA policy, you can not travel with an emotional support animal with special accommodations. Your emotional support animal on United Airlines will be considered a normal pet, and you will not get fee relaxation and pet carrier accommodation like a service animal.

What Are The Dog Policies Of United Airlines?

United airlines policy on dogs is easy to follow. Your dog needs to be under your supervision and act appropriately. Furthermore, in order to fly with United Airlines, your dog must be at least four months old and completely taught to act politely in public. In the airport and on board the aircraft, you are also in charge of making sure your dog stays in a carrier or on a leash.

Can You Bring A Cat On United Airlines?

Under United Airlines animal policy, you can bring a cat on their aircraft. However, your cat must always be under your control and in the pet carrier.

Does United Airlines Allow Pets In The Cabin?

This includes your dogs, which must comfortably fit in an approved carrier under the seat before you. It’s essential to review United Airlines’ specific pet policy and requirements before your flight.

Where Can I Submit The US DOT Forms?

You can fill out and submit the forms using a MileagePlus account. You can also fill out the form and keep it for verification at the airport.
They have a separate pet policy for international flights. You cannot submit the form electronically if you plan to fly internationally or to Hawaii and Guam.

Post Author

Patricia Thompson

Prince Sharma

Prince Sharma is the Lead Content Strategist and Editorial Director with extensive experience in digital health communication, behavioral wellness, and Emotional Support Animal (ESA) laws. He is dedicated to producing accurate, evidence-based, and accessible content that helps readers make informed decisions about their mental and emotional well-being. Working closely with licensed mental health professionals, Prince ensures that all published content reflects the highest standards of reliability and clarity. His work focuses on bridging the gap between mental health education and practical support, empowering individuals to better understand the role of emotional support animals in enhancing quality of life.

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