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Frontier Airlines Policies: Emotional Support Animal and Psychiatric Service Dog Guide

Published on April 11, 2024 by Darren Jorgensen
If you rely on psychiatric service dogs or emotional support animals and plan to travel with Frontier Airlines, it is essential to understand their policies thoroughly. With the proper documentation and adherence to Frontier’s pet policy, you can ensure a stress-free and comfortable journey for yourself and all passengers aboard. Moreover, by complying with their pet policy, you can avoid potential travel delays or complications.
Whether you are an experienced traveler or embark on your first trip with your support animal, our Frontier Airlines pet policy guide will provide you with all the necessary information, from paperwork to in-flight protocols, to ensure a smooth and hassle-free flight.


  • Does Frontier Airlines Allow Psychiatric Service Dogs?
  • How To Fly With A Psychiatric Service Dog In Frontier Airlines?
  • What Types Of Animals Does Frontier Airlines Accept As Service Animals?
  • Does Frontier Airlines Accept Emotional Support Animals?
  • What Type Of Pet Is Allowed On Frontier Airlines?
Frontier Airlines Policies For ESA and PSD

Does Frontier Airlines Allow Psychiatric Service Dogs?

Under the guidelines from the U.S. Department of Transportation (DOT), Frontier pet policy allows you to travel with a service animal or psychiatrist service dog. However, your psychiatric service dog must undergo complete training to perform tasks that benefit your disability.

What Forms Are Required To Fly With A Psychiatric Service Dog?

You must have the following documents while traveling with a PSD.

  1. A psychiatric service dog letter.
  2. DOT’s Service Animal Air Transportation Form

What Is A Psychiatric Service Dog Letter, And How Do You Get It?

A psychiatric service dog letter is an official letter by a healthcare professional that allows a service dog to accompany you on flights, at home, or in public places. The professional writes this recommendation letter after a therapy session to confirm that you have a disability and that the presence of a service dog is necessary to mitigate the effects of that disability.
To qualify for a PSD letter, you must first be diagnosed with a disability by a healthcare professional. There is no defined list of medical conditions, but a condition must substantially limit one or more major life activities, such as walking, seeing, hearing, or performing manual tasks. The qualification is based on the judgment of your doctor.
It’s simple to get a PSD letter. Create an account on Fast ESA Letter and book an appointment. After that, connect with a healthcare professional and discuss your need for a service animal. If approved, you will get your PSD letter based on the consultation.

process to get psd letter

How To Fly With A Psychiatric Service Dog In Frontier Airlines?

Fill out the DOT’s Service Animal Air Transportation Form and upload the completed form to the Frontier Service Animal portal.
You can also mail to
Attention Frontier Customer Care
4545 Airport Way
Denver, CO 80239
Remember some points while submitting the form.

  • If you book your travel 48 hours or more before departure, you must submit the form at least 48 hours before departure.
  • If you book travel less than 48 hours before departure, you can present the form at the check-in counter or departure gate.

Please keep a copy of the Frontier service animal air transportation form, as Frontier team members may request it at various points during your travel.
Take the PSD letter with you on your travels. Authorities use your PSD letter to verify your need for animal-assisted therapy.

What Types Of Animals Does Frontier Airlines Accept As Service Animals?

Frontier pet policy recognizes fully trained service dogs as eligible service animals. Other animals, such as miniature horses, do not fall under the Frontier dog policy for service animals.

Is There A Limit To The Number Of Psychiatric Service Dogs Allowed To Accompany You?

Frontier Airlines’ pet policy limits each passenger to traveling with a maximum of two service animals. Service dogs cannot be seated on the passenger’s lap unless they are no larger than a 2-year-old child. Also, travel is allowed once the animal is at least four months old.

Does Frontier Airlines Accept Service Animals In Training?

A psychiatric service dog must be fully trained to assist you with your disability; Frontier Airlines does not accept service animals in training. Moreover, your animal must be trained to behave appropriately in a public setting and must always be under your control using a harness or leash. It applies both in the airport and on the aircraft.

What Is The Frontier Airline Pet Fee For Flying With A Service Animal?

Frontier Airlines does not charge a pet fee for traveling with service animals in accordance with the requirements of the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA). However, you must notify Frontier Airlines in advance about your service animal and comply with any documentation or requirements outlined by the airline.

Can I Bring My Psychiatric Service Dog On International Flights With Frontier Airlines?

Frontier Airlines permits service dogs on flights to and from all domestic and international destinations. However, each country may have its own set of regulations, laws, and procedures regarding the acceptance of service animals. Therefore, it’s recommended that you educate yourself about the laws regarding service animals in your visiting country. This will help you enjoy a hassle-free traveling experience.

Does Frontier Airlines Accept Emotional Support Animals?

Frontier Airlines does not recognize emotional support or non-task-trained animals as service animals. You can still travel with your ESA, but it will be considered a pet and subject to additional procedures and fees.

What Is The Frontier Airline Pet Fee?

The one-way fee is $99 for pets. Please note that this Frontier pet fee is non-refundable and subject to change. So, checking Frontier Airlines’ current pet travel policies and fees before booking your flight is advisable.

What Are The Frontier Airlines Pet Carrier Size Requirements?

Your pet carrier must be large enough for your pet to stand, turn around, and lie down in a natural position. The maximum dimensions for the Frontier pet carrier are 18″ L x 14″ W x 8″ H.

What Type Of Pet Is Allowed On Frontier Airlines?

Frontier Airlines’s pet policy only allows certain animals in the cabin. You can carry domesticated dogs, cats, guinea pigs, hamsters, rabbits, or small household birds within the United States. Dogs and cats must be a minimum of 8 weeks of age.
Frontier pet policy restricts certain pets, such as:

  • Large birds, including parrots, macaws, and cockatoos.
  • Rodents, including mice, rats, and squirrels
  • Beavers
  • Ferrets
  • Reptiles
  • Amphibians
  • Spiders and insects.

Remember, for international traveling, the airlines will consider only domesticated dogs and cats as Frontier flying with pets.

What Is Frontier Airlines’ Policy For Traveling With Pets On International Flights?

If you are taking an international flight, check the applicable laws, customs, and other governmental regulations of the country, state, or territory where you want to travel with your pet. It is advisable to travel with your pet’s health certificate.

Essential Things To Consider While Flying With Pets

  • Pets can accompany you in the cabin on all domestic Frontier and international flights to/from the Dominican Republic and Mexico.
  • You may not sit with the pet in row one or exit row.
  • Your pet must remain in the pet carrier during the flight.
  • Your pet must be on a leash during the airport or check-ins.
  • If your pet is disruptive, you must soothe it without removing it from the pet container.
  • They may ask you not to provide food or water to your pet while inside the aircraft.
  • Your pet will not get oxygen in the event of an emergency.

Do I Need A Health Certificate For My Pet?

Frontier Airlines does not require a health certificate for pets traveling within the U.S.However, you need a certificate if your traveling state needs it. Many states or countries need your pet’s health certificate. Moreover, they may also require vaccination certification. The requirement may vary from country to country. For example, your certificate must be within 30 days of entry into Puerto Rico, 10 days of entry into the U.S., 15 days of entry into the Dominican Republic, 14 days of entry into Costa Rica, and 5 days of entry into Mexico.

When Can Frontier Airlines Disallow My Psychiatric Service Dog or Pet Fly With Me?

If your animal engages in disruptive behavior or directly threatens the health or safety of others, the airline may deny your service animal to fly. Disruptive behavior may include:

  • Excessive barking or growling that you cannot effectively control.
  • Jumping on passengers or cabin crew.
  • Aggressive behavior towards other Frontier Airlines animals or passengers.
  • Frequent urination or defecation in the cabin.
  • Any sign of illness that could affect the health of other passengers.

Frontier Airlines reserves the right to deny boarding to any psychiatric service dog that exhibits such disruptive behavior, as it may compromise the safety and comfort of other passengers onboard.

Experts Tips For Traveling With A Psychiatric Service Dog Or Pets With Frontier Airlines.

Following these expert tips can help ensure a smooth and comfortable travel experience for you and your psychiatric service dog with Frontier Airlines.

  • Educate yourself on the Frontier Airlines pet policy and Frontier service animal policy.
  • Contact Frontier Airlines in advance to inform them about your psychiatric service dog and to address any questions or concerns you may have.
  • For psychiatric service dogs, ensure they are well-trained to behave appropriately in various travel environments.
  • For pets, consider acclimating them to their travel carrier or crate beforehand.
  • Arrange all necessary documentation, including a PSD letter or your pet’s health records.
  • Prioritize your psychiatric service dog’s comfort and safety during the journey by providing them with blankets or toys.
  • Always follow the instructions provided by airline staff.
  • If possible, book direct flights to minimize stress for both you and your psychiatric service dog or pet.
Posted in: Airline Guide

About the Author

Patricia Thompson
Darren Jorgensen
Darren M. Jorgensen has a fondness for all animals, though dogs especially, have a huge home in his heart. He enjoys quilting, making handcrafted soap and bodyworks and anything that produces practical products. Jorgensen lives with his own service dog who doubles as an Emotional Support Animal. He gets it.


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